The PM Program Assistant plays a vital role in the success of adult learners at the English Learning Center (ELC). Her/his focus is student support. S/he is charged with both meeting the daily needs of students, while also trying to improve their experience at the school. This position is the first stop for new students inquiring about school and for current students with a question or concern. This staff member is the coordinator of PM new student registrations. In collaboration with other staff, this person carries out student testing, provides students with feedback, analyzes individual students’ results, communicates class-wide weaknesses to teachers, and works to help boost student achievement. The PM Program Assistant also plays a key role in annual student surveys, new student orientations, substitute teaching classes, and a variety of other program and office supports. Special projects round out the Volunteer’s year, the focus of which varies depending on the current needs of the school and the interests of the Volunteer. As time permits, we will invite this staff member to create and lead justice-focused activities for both the staff and our students.